Privacy Policy

1. Who We Are

Allied Plumbing & Heating Ltd, trading as HuiParts.co.uk, is the controller responsible for the personal information described in this Privacy Policy.

In this Privacy Policy, “we”, “us”, “our” and “the Company” refer to Allied Plumbing & Heating Ltd, trading as HuiParts.co.uk.

2. Scope of This Policy

This Privacy Policy applies when you:

• Visit or use our website.
• Create an account or place an order.
• Contact our sales or customer-service team.
• Submit a return, warranty claim or product enquiry.
• Subscribe to marketing communications.
• Participate in a survey, promotion or other interaction with us.

Our website is intended for business and trade customers aged 18 or over. We do not knowingly collect personal information from children.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Identity and Business Information

• Your name and job title.
• Business or trading name.
• Company registration, VAT or trade details where relevant.
• Information used to confirm that an order is being placed for business or trade purposes.

Contact Information

• Billing and delivery addresses.
• Email address.
• Telephone or mobile number.

Order and Transaction Information

• Products ordered, supplied, returned or exchanged.
• Order numbers, invoices and delivery records.
• Transaction value, currency and payment status.
• Return, refund, warranty and complaint information.

Payment Information

Payments may be processed on our behalf by banks and specialist payment-service providers. We may receive limited payment information, such as payment status, payment method, transaction reference and the final digits of a payment card.

Full payment-card details are normally entered directly into the secure systems of the relevant payment provider and are not intended to be stored by us.

Technical and Usage Information

• Internet Protocol address.
• Browser, device and operating-system information.
• Website access times and referring pages.
• Pages, products and features viewed or used.
• Cookie identifiers and similar technical information, where permitted.

Communications and Preferences

• Emails, telephone enquiries and other correspondence.
• Product enquiries and technical information you provide.
• Marketing and communication preferences.
• Survey responses, interests or preferences you voluntarily provide.

4. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or complete a form.
• Automatically when you use our website, through server logs, cookies and similar technologies.
• From payment providers, couriers, manufacturers and suppliers involved in fulfilling your order or claim.
• From fraud-prevention, identity-verification or security-service providers.
• From publicly available business sources where appropriate.

5. How and Why We Use Your Information

We will only use personal information where we have a lawful basis for doing so. The lawful basis depends on why the information is being used.

Our legitimate interests include operating and protecting our business, fulfilling trade orders, improving our services, preventing fraud, maintaining accurate records and communicating with business customers.

Where we rely on legitimate interests, we consider the impact on your privacy and balance our interests against your rights and reasonable expectations.

6. Information Required to Place an Order

Certain personal information is required so that we can create an account, process payment, fulfil an order, meet legal obligations or respond to a warranty claim.

If you do not provide required information, we may be unable to accept or fulfil your order, provide requested services or process your claim.

7. Fraud Prevention and Website Security

We record IP addresses and other technical information to operate and secure our website, detect suspicious activity, prevent fraud, investigate misuse and establish or defend legal claims.

We may use information supplied during checkout to verify payment, billing, delivery and business details. We may also share relevant information with payment providers, banks, fraud-prevention services, law-enforcement bodies or other authorities where necessary and lawful.

8. Direct Marketing

We may send information about products, availability, services, offers and important updates where you have consented or where we are otherwise permitted to do so by law.

Marketing communications will provide a way to unsubscribe. You may also opt out at any time by emailing [email protected] .

Opting out of marketing will not prevent us from sending necessary service communications relating to your account, orders, deliveries, returns or warranty claims.

We do not sell your personal information to third parties.

9. Sharing Your Personal Information

We may share personal information with trusted organisations where necessary to operate our business, fulfil an order, provide a service, protect our rights or comply with the law.

These organisations may include:

• Courier and delivery companies, which may include DPD, Royal Mail, Parcelforce, Yodel and other delivery partners.
• Product manufacturers, distributors and suppliers, including suppliers that dispatch products directly to you or assess warranty claims.
• Banks, card processors, payment gateways and payment-service providers.
• Fraud-prevention, identity-verification and security-service providers.
• Website-hosting, ecommerce, account-management, email, communications and IT-support providers.
• Analytics, advertising and cookie-service providers where you have given any required consent.
• Accountants, auditors, insurers, solicitors and other professional advisers.
• Courts, regulators, law-enforcement bodies, tax authorities and other public authorities where disclosure is required or permitted by law.
• A prospective purchaser, investor or adviser in connection with a sale, transfer or restructuring of all or part of our business, subject to appropriate confidentiality safeguards.

We only provide recipients with the information reasonably required for the relevant purpose. Service providers acting on our behalf must process personal information in accordance with our instructions, contractual requirements and applicable data-protection law.

10. International Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place. This may include transferring information to a country recognised as providing adequate protection or using approved contractual safeguards.

You may contact us for further information about the safeguards relevant to your personal information.

11. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, warranty, fraud-prevention and reporting requirements.

When deciding how long to retain information, we consider:

• The nature and sensitivity of the information.
• The purpose for which it is used.
• Legal, accounting, tax and regulatory requirements.
• Relevant product and warranty periods.
• Applicable limitation periods for legal claims.
• Security, fraud-prevention and dispute-resolution requirements.

Order, invoice and transaction records will normally be retained for at least the period required for accounting, tax and potential legal claims, which may be six years or longer where the law requires.

Marketing information will be retained until you unsubscribe, withdraw consent or object, unless it must be retained on a suppression list to ensure that we respect your preference.

When personal information is no longer required, we will securely delete or anonymise it.

12. Security

We are committed to protecting your personal information. We use appropriate physical, organisational and technical measures designed to prevent unauthorised access, accidental loss, alteration, disclosure or misuse.

Access to personal information is restricted to employees, contractors and service providers who reasonably require it for their work and are subject to confidentiality and security obligations.

No internet transmission or storage system can be guaranteed as completely secure. You should protect your account credentials and contact us promptly if you believe that your account or information has been compromised.

13. Cookies and Similar Technologies

Cookies are small text files or similar technologies stored on or accessed from your device when you visit a website. They may allow the website to operate, remember preferences, understand how visitors use the website or support advertising.

We may use the following categories:

Strictly Necessary Cookies

These are required for functions such as navigation, shopping baskets, checkout, account security, fraud prevention and remembering cookie choices. They cannot normally be disabled through our cookie controls.

Preference Cookies

These remember choices such as display, location or account preferences.

Analytics Cookies

These help us understand how visitors use the website, identify popular pages, detect errors and improve performance.

Advertising and Marketing Cookies

These may be used to measure marketing campaigns, understand interests or make advertising more relevant.

You can accept, reject or manage non-essential cookies through the cookie controls displayed on our website. You may change or withdraw your choice at any time through the available cookie-settings tool.

You can also control cookies through your browser settings. Blocking some cookies may affect website functions, including account access, shopping baskets or checkout.

Further information about individual cookies, their providers, purposes and durations should be displayed in our website cookie settings or separate Cookie Policy.

14. Automated Decisions and Fraud Screening

Payment, security and fraud-prevention providers may use automated systems to assess transactions and identify potential fraud.

We do not ordinarily make decisions that produce legal or similarly significant effects about you solely through automated processing. If this changes, we will provide the information and protections required by applicable law.

15. Your Data-Protection Rights

Depending on the circumstances and lawful basis used, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Request data portability where applicable.
• Withdraw consent at any time where processing is based on consent.
• Challenge certain automated decisions where applicable.

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise a right, email [email protected] . Please provide enough information for us to identify you and understand your request.

We may request proof of identity before responding. We will normally respond within the period required by data-protection law. You will not usually have to pay a fee, although a reasonable fee may be permitted for requests that are manifestly unfounded, excessive or repetitive.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to raise a concern with the Information Commissioner’s Office, the United Kingdom’s data-protection regulator.

17. Links to Other Websites

Our website may contain links to websites operated by other organisations. Once you follow a link and leave our website, we do not control the other website or how its operator uses personal information.

This Privacy Policy does not apply to third-party websites. You should review the privacy information provided by the operator of each website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on this page. Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals where required.

19. Contact Us

Questions, requests and complaints about this Privacy Policy or your personal information should be sent to: